This position is vital for the success of our retail operations. As a Customer Service Specialist, you will collaborate closely with both wholesale and retail customers to understand their needs, respond to inquiries about Sherwin-Williams products, and suggest the best solutions. You will play a crucial role in resolving any customer concerns, ensuring maximum satisfaction, and staying informed about product features while maintaining the high quality and visual standards of both products and the store.
Your primary responsibilities will include achieving outstanding customer service while consistently meeting the store's sales goals.
This role involves direct contact with customers and access to cash and various payment methods, equipment, and merchandise, which may require supervision. Given this, a review of criminal history is essential to ensure the safety and reputation of Sherwin-Williams, our customers, and employees.
We are currently offering this part-time position at Store , located at 1170 Us Highway 41 Bypass Venice, FL 34292, with up to 28 hours per week and a starting hourly wage of $16.75.
At Sherwin-Williams, our mission is to inspire and enhance the world by coloring and protecting what matters. Your skills and passion play a key role in helping us achieve great outcomes for both our customers and our business. We foster an environment that promotes stability, growth, and opportunities for our employees, and we are committed to investing in your success.
What We Offer: - Competitive compensation and comprehensive benefits that support your health and well-being.
- Opportunities for professional development and advancement.
- A collaborative and inclusive work environment that values community connections.
Join us and let's create your
possible.
How to Apply: - Submit your online application by visiting our Careers page.
- If selected, you will receive an invitation to complete a digital video interview, which you can do at your convenience within 7 days of the invitation.
- Qualified candidates will then proceed to an in-store interview with our team.
We believe in the well-being of our employees and their families, offering an extensive range of benefits. More details about benefits can be found on our benefits portal.
Responsibilities include: - Providing exceptional customer service to ensure high levels of satisfaction.
- Assisting customers in-store and over the phone by identifying needs and presenting suitable products and services.
- Building trusting relationships with clients.
- Accurately processing sales transactions according to company policies.
- Aiming to meet and exceed sales goals on a regular basis.
- Maintaining organized work order files and product formulas.
- Handling product retrieval from shelves and the warehouse.
- Mixing and tinting products as per customer specifications.
- Stocking shelves and creating appealing displays.
- Performing general cleaning of store equipment.
- Assisting with loading and unloading delivery trucks.
- Maintaining cleanliness and presentation of store areas.
- Keeping updated on product offerings and discussing available options with customers.
- Adhering to inventory control policies.
- Identifying and suggesting improvements to enhance sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Legal authorization to work in the country without sponsorship.
- Ability to lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion, with or without reasonable accommodation.
- Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - A valid, unrestricted Driver's License.
- A High School diploma or GED.
- At least one (1) year of experience in delivery, retail, or customer service roles.
- Experience selling paint and related products.
- Familiarity with mixing and tinting equipment.
- Ability to communicate effectively in more than one language, especially Spanish, is a plus.