This role is vital to the overall success of our retail operations. As a Customer Service Specialist, you will engage directly with both wholesale and retail customers to assess their needs, provide product information, and recommend the best solutions tailored to them. Resolving customer concerns swiftly and maintaining high levels of satisfaction is critical. You will also be expected to stay informed about product features to uphold the visual and quality standards of the store while achieving the sales goals.
As part of your responsibilities, you will have direct contact with customers, including minors, and handle cash and other payment methods. To safeguard our operations and ensure the safety of everyone involved, a review of criminal history will be conducted.
This is a FULL-TIME position based at Store , located at: 244 North Bluff Ste. 3, St George, UT 84770.
At Sherwin-Williams, we aim to inspire and enhance the world by coloring and protecting what matters. The success of our company is driven by the dedication and passion of our team members. Here, you will find:
- A supportive environment with rewards, benefits, and flexibility to enhance your health and well-being.
- Career development opportunities to learn, grow, and enhance your contributions.
- An inclusive team committed to fostering connections within our communities.
How to Get Started: - Step 1 - Online Application: Explore roles that interest you on our Careers page. Set aside 15 minutes to create your profile by entering your details.
- Step 2 - Digital Interview: Qualified candidates will be invited to complete a video interview via our interview partner. This will involve answering a few behavioral questions at your convenience within seven days of receiving the invitation.
- Step 3 - In-Store Interview: The most promising candidates will be invited to meet with our team in-store for further discussion.
At Sherwin-Williams, we prioritize our employees' well-being. A comprehensive array of benefits is available to improve your quality of life, covering everything from health care to retirement. For more details on available benefits, please consult our employee benefits site.
Compensation may vary based on qualifications and other considerations, including experience and organizational needs. Our stated wage range reflects this variability.
We consider qualified applicants with arrest or conviction records in compliance with applicable laws. Sherwin-Williams is an Equal Opportunity Employer, and we ensure that all qualified candidates are given fair consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, and more.
Please note that our recruitment team will never request payment or sensitive personal information during the application process.
Key Duties: - Provide outstanding customer service to ensure satisfaction.
- Assist customers in person and over the phone to identify their needs and recommend suitable products.
- Build strong relationships with both wholesale and retail customers.
- Process sales transactions accurately and in line with company policies.
- Meet and strive to exceed monthly, quarterly, and annual sales targets.
- Maintain accurate work order files and formulas.
- Retrieve and prepare products from the sales floor and warehouse as needed.
- Tint and mix products according to customer specifications.
- Organize store displays and keep stock areas tidy.
- Perform regular cleaning and equipment maintenance.
- Assist with deliveries as necessary.
- Ensure in-stock and appealing presentation of assigned areas.
- Stay knowledgeable about products and be prepared to discuss options with customers.
- Adhere to inventory control procedures.
- Propose strategies to improve sales outcomes.
Minimum Requirements: - Must be at least 18 years of age.
- Must be legally authorized to work without the need for sponsorship.
- Must possess a valid, unrestricted Driver's License.
- Should be able to lift up to 50 lbs. regularly and up to 70 lbs. occasionally.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - At least a High School diploma or GED.
- A minimum of one year of experience in a delivery, retail, or customer service role.
- Experience selling paint or related products is highly desirable.
- Familiarity with tinting and mixing equipment.
- Ability to communicate in more than one language is a plus.
- Spanish language proficiency is an advantage.