Job Type
Full-time
Description
Essential Duties and Responsibilities: - Answer incoming calls, solve problems, process orders and provide exceptional service for customers.
- Provide delivery information on orders as well as stock & pricing.
- Process orders, CFA's and memo request over the phone
- Process faxed memo request daily (min 5).
- Process replacement orders, claims for customer relating to existing order or potential/pending orders.
- Process cancellations, mill inquiries & look ups as needed.
- Interface with other departments practice safety & good housekeeping. Uses materials safely.
Requirements
Qualifications: - High School education or equivalent.
- Previous customer service experience preferred
- Basic math, above average written & oral communication skills, demonstrates leadership skills.
- Basic knowledge of word, excel, computer, 10 key skills & type at least 35 wpm.
- Well organized and able to manage multiple priorities in a fast paced, highly confidential environment.
Physical Requirements: The essential functions of this position include, but are not limited to the following:
In terms of an 8-hour workday, this position requires:
- 6 hours sitting
- 2 hours standing
Activity: This following shows the actual time spent on each activity for this position.
- Bending/Twisting - Up to 2 hours
- Reaching - Up to 4 hours
- Lifting - Up to 2 hours
- Pushing/Pulling - 0 hours
- Speaking - 4 to 6 hours
- Writing - 2 to 4 hours
- Typing or CRT Inputting - 2 to 4 hours
- Filing - Up to 2 hours
- Climbing - Up to 2 hours
- Reading - 4 to 6 hours
- Driving - 0 hours
The following activities are essential in your job function.
- Hearing - 6 to 8 hours
- Seeing - 6 to 8 hours
Lifting is essential in your job function.
- Up to 40 lbs. - Up to 2 hours
Repetitive foot movement such as operating foot controls.
- Both feet - Walking between buildings
Your job requires you to use your hands for repetitive action.
- Simple Grasping - Up to 2 hours
- Firm Grasping - Up to 2 hours
- Fine Dexterity - Up to 2 hours
In your job, you may be around the following working conditions.
- Exposure to dust, fumes and/or gases - 2 to 4 hours
- Exposure to noise - 2 to 4 hours
The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.