Job Type
Full-time
Description
Summary Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.
- Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.
- Essential Duties and Responsibilities
- Answer incoming calls, solve problems, process orders, and provide exceptional service for customers.
- Provides delivery information on customer orders.
- Provide stock information for customer inquiries.
- Give pricing information when account number provided.
- Establish new accounts using specific guidelines.
- Process cutting for approval, cutting, hold only, and memo requests.
- Process replacement orders.
- Process claims for customer returns and pricing discrepancies.
- Generate look ups for expediters to obtain information for customer relating to existing order or potential/pending orders.
- Process customer cancellation requests.
- Process faxed memo/cutting for approval requests when not taking incoming calls.
- Process faxed fabric orders when required.
- Interface with other departments to provide good service.
- Practices safety and good housekeeping.
- Uses materials and equipment effectively.
- Job duties are subject to change as directed by management.
- Performs other duties as assigned.
Requirements
- High school education or equivalent.
- At least 6 months previous customer service experience.
- Computer and 10-key skills.
- Basic math skills.
- Well organized and have the ability to manage multiple priorities in a fast paced environment.
- Superb interpersonal skills .
- Ability to work effectively with others.
- Excellent written and oral communication skills.
- Able to handle stress in a high volume office.