Customer Service Specialist

About the Role:
We're seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. This role is the critical link between our clients and the internal teams that support them. As the primary point of contact, you'll be responsible for managing client communications, resolving issues, and ensuring a seamless experience from start to finish.
Key Responsibilities:

Serve as the main liaison between clients and internal departments.
Respond to client inquiries via email (70%) and phone (30%) with professionalism and clarity.
Explain rejections, obtain authorizations, and gather additional information as needed.
Proactively follow up on client requests and ensure timely resolution.
Handle sensitive or escalated communications with tact and empathy.
Investigate missing information and coordinate with relevant teams to provide accurate updates.
Maintain detailed records of all client interactions and communications.
Ideal Candidate Profile:

Experience in call centers, especially in high-pressure or complaint-heavy environments (e.g., credit card services, airlines, debt collection, etc.).
Comfortable working with demanding clients, including attorneys and legal professionals.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and solve problems independently.
Leadership qualities and a proactive mindset.
Experience in medical or legal fields is a plus.
Required Skills:

Customer Service & Phone Support
Email Communication
Data Entry & Technical Troubleshooting
Medical Records Management
Medical Billing & Invoicing
Quality Assurance & Record Accuracy
Familiarity with EHR/EMR systems
Cross-departmental Communication
Additional Qualifications:

Understanding of medical or legal terminology is beneficial.
Strong computer literacy and comfort with digital platforms.
Experience with billing, invoicing, or insurance records is a plus.
Why Join Us?

Be part of a mission-driven team that values communication and client satisfaction.
Gain exposure to both the medical and legal industries.
Work in a supportive environment that encourages growth and development.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tomball,TX.
Application Deadline
This position is anticipated to close on Jun 4, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.