Be the voice of our brand-and the heart of the customer experience. At Murrelektronik, our Customer Service Specialists are proactive problem solvers, relationship builders, and trusted partners for our clients. In this role, you'll manage a defined segment of customers, ensuring they receive timely support, accurate information, and a high-touch experience from quote to delivery.
You'll also be a key connector-bridging the gap between our internal teams and clients to ensure every interaction feels personal, professional, and positive.
What You'll Do- Respond to inbound customer inquiries via phone, email, and case management with efficiency and professionalism.
- Process and track orders accurately, ensuring customers are always informed and supported.
- Create timely and accurate pricing and availability quotes (P&A), including special pricing requests.
- Proactively engage with your assigned client segment, offering tailored product and service recommendations.
- Develop and share client-specific reports to support ongoing relationships and business planning.
- Collaborate with internal teams, including Customer Service Representatives and Customer Success Managers, stepping in to assist as needed.
- Attend regular training to stay sharp on our product offerings and customer service tools.
- Continuously build your knowledge of our products and solutions.
What You Bring- 3-5 years of experience in customer service, preferably in a B2B or technical environment.
- Strong skills in SAP (or similar ERP/CRM systems) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Excellent written and verbal communication skills.
- Detail-oriented mindset with a drive for accuracy and follow-through.
- Customer-first attitude-empathetic, energetic, and solutions-focused.
- Ability to multitask, prioritize, and thrive under pressure.
- High emotional intelligence and a team-player approach.
- Bonus: Bilingual communication skills.
- Occasional travel may be required for training or team events.
Why You'll Love It Here- Medical, dental, and vision benefits (with HSA contributions)
- Telemedicine and dedicated healthcare support-even if you waive our plan
- Generous PTO, paid holidays, and volunteer time off
- Paid parental leave
- Fitness reimbursement
- Work from home days
- 401(k) with a 4% company match
- Tuition reimbursement and professional development support
You'll represent a respected brand and help shape our customer relationships. Apply today.