Join our team as a Customer Service Specialist, where you will play a vital role in assisting wholesale and retail customers in finding the perfect Sherwin-Williams products to meet their needs. You will provide prompt answers to customer inquiries, resolve concerns, and contribute to enhancing customer satisfaction while staying informed about our product features.
Your responsibilities will include:
- Ensuring outstanding customer service through excellent sales support.
- Assisting customers both in-person and over the phone by identifying their needs and suggesting appropriate products and services.
- Building strong, productive relationships with wholesale and retail customers.
- Accurately processing sales transactions in line with company policies.
- Aiming to meet and exceed monthly, quarterly, and yearly sales goals.
- Maintaining accurate work order files and formulas.
- Retrieving products from the sales floor or warehouse as needed.
- Tinting and mixing products to meet customer specifications.
- Stocking shelves and organizing product displays.
- Keeping store equipment clean and functional.
- Loading and unloading delivery trucks as required.
- Making deliveries when necessary.
- Keeping assigned areas in-stock and visually appealing.
- Remaining knowledgeable about products offered and available options.
- Complying with inventory control procedures.
- Proposing strategies to improve sales performance.
This position requires interaction with customers, including minors, and access to cash and electronic payment methods, necessitating a review of criminal history to ensure safety for everyone involved.
We are located at: 180 Waterman Drive, Westbrook ME 04016. The selected candidate will need to work within a 30-mile radius of this location.
At Sherwin-Williams, we strive to inspire and improve the world through our innovative products, and we are committed to supporting your career growth and personal well-being.
Minimum requirements include:
- At least 18 years of age.
- Legal authorization to work without sponsorship.
- Fluent in English and Spanish, with the ability to read and write.
- A valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently, and up to 70 lbs on occasion, with or without reasonable accommodation.
- Availability to work scheduled hours, including evenings and weekends.
Preferred qualifications:
- High School diploma or GED.
- At least one year of experience in retail or customer service.
- Experience selling paint and related products.
- Experience operating tinting and mixing equipment.