Customer Service Specialist

Job Title: Customer Service Specialist

Location: San Antonio, TX
Job Type: Full-time
Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. As a Customer Service Specialist, you will play a crucial role in our organization by ensuring that our customers receive exceptional support and assistance. You will be the first point of contact for our clients, addressing their inquiries, resolving any issues, and providing them with product information.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints and issues, providing effective solutions to ensure satisfaction.
• Maintain a thorough knowledge of our products and services to effectively assist customers with their needs.
• Document customer interactions and feedback in our CRM system for future reference and quality assurance.
• Collaborate with other departments to escalate and resolve complex customer concerns promptly.
• Provide feedback and suggestions for process improvements based on customer interactions.

Requirements:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role, with a focus on problem-solving and relationship-building.
• Excellent verbal and written communication skills in English; proficiency in additional languages is an asset.
• Strong interpersonal skills with the ability to empathize and connect with customers from diverse backgrounds.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficient in using customer service software and CRM systems; experience with live chat tools is a plus.
• Strong organizational skills and attention to detail in managing multiple tasks and setting priorities.