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Job Details Working Title: Customer Service Specialist Job Class: Customer Service Specialist, Intermediate Agency: Human Services Dept - Job ID: 86146
- Location: St. Paul
- Telework Eligible: No
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 05/09/2025
- Closing Date: 05/15/2025
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
- Division/Unit: DHS-Central Office / MS Public Information Centers
- Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: C
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary As a Customer Service Specialist, you will provide a high level of customer service, in a professional, efficient, and timely manner to all internal and external customers. In this role and as an initial representative of the Department of Human Services (DHS), members shall greet DHS guests, answer questions, and respond to informational requests from the general public, special interest groups, governmental agencies, clients to human service programs, and from other related human services' agencies.
In addition, this position keeps up to date directory records, operates a building visitor registration system, manages a computerized data base inquiry system and assists callers as well as walk-in visitors.
Responsibilities include but may not be limited to: - Answer DHS Information Desk calls from staff and customers in a professional, efficient and timely manner.
- Schedule and supply DHS conference rooms for meetings held by external and internal staff.
- Update DHS employee and reference data bases consisting of frequently called departmental offices, Minnesota county agencies, directory information and emergency numbers.
- Provide reception services to DHS Staff, visitors, and public members.
- Schedule and account for audio visual equipment loaned out to DHS personnel.
- Technology support.
Qualifications Minimum Qualifications To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held. - Customer service skills sufficient to provide prompt, courteous, and accurate information to co-workers and external partners.
- Communication skills sufficient to analyze a task-related issue, problem solve and communicate these findings.
- English language skills (reading, speaking, and writing) sufficient to manage and compose correspondence with accurate spelling, grammar, and punctuation, and to communicate effectively with co-workers, customers, and the general public.
- Word processing skills sufficient to use Microsoft Word, PowerPoint and Outlook to manage busy calendars and distribution lists, develop and modify a variety of correspondence, records and reports; perform mail merges, develop forms and charts.
- Typing/keyboarding skills sufficient to complete a variety of reports, letters, and data summaries.
- Database, Documents, and Records Management skills sufficient to input data rapidly and accurately into various databases and Excel spreadsheets.
- Must have a valid driver's license.
Preferred Qualifications - Knowledge of DHS' organizational structure and internal communication systems.
- Hands on experience with maintenance and technology support for 125 rooms
- Knowledge of American Sign Language
- Ability to handle and prioritize multiple job tasks while remaining flexible with changes.
- Strong computer skills.
- Variety of experiences working effectively with others from different backgrounds and cultures.
Physical Requirements - Physical Demands require the ability to lift and move items up to 20 pounds.
- Ability to crawl under work surfaces to trouble shoot AV equipment.
Additional Requirements REFERENCE/BACKGROUND CHECKS - DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at or email . For additional information about the application process, go to .
Contact If you have questions about this position, contact Diana Bezdicek at .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID , the Working Title and your valid Proof of Eligibility Certificate by the closing date to Alexander Duren at .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at or for assistance.
About Human Services Dept WE MAKE A DIFFERENCE. The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply . click apply for full job details