Working Title: Customer Service Specialist Job Class: Customer Service Specialist, Intermediate Agency: Human Services Dept - Job ID : 86146
- Location : St. Paul
- Telework Eligible : No
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : Open to all qualified job seekers
- Date Posted : 05/09/2025
- Closing Date : 05/15/2025
- Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office AFSCME
- Division/Unit : DHS-Central Office / MS Public Information Centers
- Work Shift/Work Hours : Day Shift, 8:00am - 4:30pm
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 206 - Clerical/AFSCME
- Work Area : C
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
As a Customer Service Specialist, you will provide a high level of customer service, in a professional, efficient, and timely manner to all internal and external customers. In this role and as an initial representative of the Department of Human Services (DHS), members shall greet DHS guests, answer questions, and respond to informational requests from the general public, special interest groups, governmental agencies, clients to human service programs, and from other related human services' agencies.
In addition, this position keeps up to date directory records, operates a building visitor registration system, manages a computerized data base inquiry system and assists callers as well as walk-in visitors.
Responsibilities include but may not be limited to: - Answer DHS Information Desk calls from staff and customers in a professional, efficient and timely manner.
- Schedule and supply DHS conference rooms for meetings held by external and internal staff.
- Update DHS employee and reference data bases consisting of frequently called departmental offices, Minnesota county agencies, directory information and emergency numbers.
- Provide reception services to DHS Staff, visitors, and public members.
- Schedule and account for audio visual equipment loaned out to DHS personnel.
- Technology support.
Minimum Qualifications To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held. - Customer service skills sufficient to provide prompt, courteous, and accurate information to co-workers and external partners.
- Communication skills sufficient to analyze a task-related issue, problem solve and communicate these findings.
- English language skills (reading, speaking, and writing) sufficient to manage and compose correspondence with accurate spelling, grammar, and punctuation, and to communicate effectively with co-workers, customers, and the general public.
- Word processing skills sufficient to use Microsoft Word, PowerPoint and Outlook to manage busy calendars and distribution lists, develop and modify a variety of correspondence, records and reports; perform mail merges, develop forms and charts.
- Typing/keyboarding skills sufficient to complete a variety of reports, letters, and data summaries.
- Database, Documents, and Records Management skills sufficient to input data rapidly and accurately into various databases and Excel spreadsheets.
- Must have a valid driver's license.
Preferred Qualifications - Knowledge of DHS' organizational structure and internal communication systems.
- Hands on experience with maintenance and technology support for 125 rooms
- Knowledge of American Sign Language
- Ability to handle and prioritize multiple job tasks while remaining flexible with changes.
- Strong computer skills.
- Variety of experiences working effectively with others from different backgrounds and cultures.
Physical Requirements - Physical Demands require the ability to lift and move items up to 20 pounds.
- Ability to crawl under work surfaces to trouble shoot AV equipment.
Additional Requirements REFERENCE/BACKGROUND CHECKS - DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.