Job Type
Full-time
Description
We are seeking a friendly and professional
Customer Service Specialist to join our team at
CMA's Rocky Mount Toyota. This role is essential in providing an outstanding first impression and ensuring a welcoming and comfortable experience for our customers. If you have a warm personality, enjoy assisting others, and take pride in maintaining a professional environment, we encourage you to apply.
As a
Customer Service Specialist at
CMA's Rocky Mount Toyota, you will:
- Greet customers with a friendly and professional demeanor upon arrival.
- Offer coffee, water, and assistance to customers while they wait.
- Maintain a clean and organized showroom to ensure a comfortable atmosphere.
- Assist with answering phones when needed, directing calls to the appropriate department.
- Provide exceptional customer service, embodying the welcoming and polished image of Toyota
- Uphold a professional dress code and appearance at all times.
- Assist dealership staff with additional customer service-related tasks as needed.
Benefits - Employee Stock Ownership Plan (ESOP)
- Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
- 401k plan with company matching
- Paid Time Off and Holiday pay
- Associate discounts on vehicle purchases, parts, and service
- Paid maternity leave after one year of employment
- Closed on Sunday
Requirements
Qualifications: - Excellent communication and interpersonal skills.
- A customer-focused mindset with a friendly and approachable attitude.
- Professional appearance and demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Previous experience in customer service, hospitality, or a related field is a plus.
Education and/or Experience - High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.
- Basic computer proficiency for using customer management software and completing digital paperwork.
Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Strong interpersonal and communication skills to engage with customers effectively.
Certificates, Licenses, Registrations Physical Demands - Sitting for periods while handling contracts, completing paperwork, or working on a computer.
- Frequently walking throughout the dealership and lot to check inventory, or meet customers.
- Standing for extended periods while assisting customers or participating in sales events.
Work Environment - Working in a bright, clean, and professional showroom where vehicles are displayed.
- Schedule can vary based on dealership hours and sales events. Schedule often includes evenings, weekends, and holidays, as these are peak times for car shopping.
- Typical dealership sounds include conversations, phones ringing, and occasional vehicle noise from test drives or nearby service departments.
Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.