LHH is partnering with an organization in Rockville, MD, to hire several friendly and detail-oriented Customer Service Specialists for a temp-to-hire position. 1+ year of customer service experience is required. In this role, you'll be a key part of the team, assisting customers, answering inquiries, and delivering exceptional service to ensure a seamless experience.
This full-time, onsite position offers a work schedule of 9:00 AM to 5:00 PM, 5 days a week onsite and pays $23 per hour and up to $28 per hour once converted permanent.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information regarding services, availability, pricing, and policies.
- Resolve customer issues efficiently while maintaining a positive demeanor.
- Document customer interactions and transactions clearly in the system.
- Collaborate with team members and other departments as needed.
- Adhere to company policies and protocols to ensure service quality.
Qualifications:
- High school diploma or equivalent; some college or relevant coursework preferred.
- 1+ years of customer service in call center experience required
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Comfortable working with computers and relevant software tools.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.