About the Company: Our client, a reputable organization, is seeking a Customer Service Specialist er to join their dynamic team. This company is known for its commitment to quality and innovation, making it a leader in its industry.
Overview:
In the Customer Service Specialist role, you will be responsible for developing a deep understanding of customer needs, managing accounts, and driving growth opportunities. You will work closely with clients to promote product solutions and campaigns, ensuring a high level of service and satisfaction.
Key Responsibilities:
- Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
- Identify needs to promote product solutions and campaigns.
- Manage accounts and enhance growth by engaging in focused performance-related discussions.
- Manage, service, and mitigate risk on customer accounts.
- Manage existing accounts and drive new growth opportunities.
Qualifications:
- Two years of experience in customer-facing, sales, or sales support roles.
- Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
- Ability to use and understand technology required for your position such as mobile applications and software.
- Ability to work independently and autonomously when needed as well as part of a team.
- High level of accountability towards local goals and business targets.
- Experience with Google Workspace, Salesforce, and Tableau
We are looking for someone with strong organizational skills, a hardworking attitude, and the ability to thrive in a dynamic environment- If you are passionate about customer service and have the qualifications listed above, we would love to hear from you.
Pay Details: $20.00 to $25.00 per hour
Search managed by: Jessica Dragoo
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance