Customer Service & Sales Support Coordinator
Location: Rockland County, NY
Compensation: $22.00 - $24.00 per hour + Benefits
Employment Type: Full-Time
LHH is working with an established and dynamic company seeking a Customer Service & Sales Support Coordinator to join their team. This individual will play a key role in ensuring excellent customer service, efficient order processing, and reliable logistics coordination. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities:
- Answer incoming phone calls promptly and courteously, direct inquiries appropriately, and monitor voicemail messages.
- Greet and assist visitors and clients in a professional and friendly manner.
- Collaborate closely with the Director of Sales to ensure timely and accurate order processing for key accounts.
- Manage local customer orders from entry through fulfillment, shipping, billing, and payment.
- Handle in-person transactions, ensuring accuracy and timely processing of payments.
- Receive and process telephone orders, maintaining accurate records.
- Conduct quality control checks on outgoing shipments using established procedures.
- Communicate regularly with the Production department to ensure product availability and resolve discrepancies.
- Coordinate with trucking companies to maintain timely deliveries; research new carriers when needed.
- Maintain organized filing of order documents and shipping records.
- Utilize EDI systems to check for purchase orders and invoice customers.
- Support food safety compliance by monitoring visitor logs and maintaining general site security.
- Process sample and promotional item requests, and prepare materials for trade shows and events.
- Perform additional duties as assigned.
Qualifications:
- Minimum 2 years of relevant experience, preferably with a sales or customer service background.
- Strong proficiency in Microsoft Word, Excel, and data entry systems.
- Excellent communication, organization, and problem-solving skills.
- Ability to multitask and adapt in a fast-paced, team-oriented environment.
To Apply:
Please send your resume via email to: