Imagine a professional innovative environment, with one of the country's leading Catholic Membership organizations. That's Catholic Order of Foresters (COF). Our collaborative environment, passion for service, and opportunities to serve on various internal committees positively impacting the organization's culture and personal professional growth makes COF a great place not just to work, but to build a career. Visit to learn more about how we serve communities around the U.S.
As a Customer Service Specialist in Naperville, IL, you will be responsible for interacting daily with members and producers through both phone calls and written correspondence to accurately service and maintain insurance policies in a call center environment. You will address inquiries, resolve issues, and ensure a high level of customer satisfaction by providing clear, accurate, and timely information. Your role will require you to manage policy updates, respond to service requests, and assist with various account-related matters while maintaining attention to detail and accuracy.
To succeed in this position, you must demonstrate a strong ability to communicate effectively, handle complex customer issues, and provide solutions with a sense of urgency. Critical thinking and problem-solving skills are essential to address and resolve any challenges that arise, and you will need to be adaptable and organized to manage multiple tasks in a fast-paced environment. You will also be expected to exhibit a high level of professionalism and tact when dealing with members, ensuring that each interaction is positive and productive.
An Associate's or Bachelor's degree is preferred, or a combination of education and relevant experience. The ideal candidate will also possess flexibility, creativity, and the ability to maintain focus under pressure. This position requires someone who can take ownership of their responsibilities, remain calm and solution-oriented in stressful situations, and be proactive in providing excellent customer service to ensure our members' needs are met.
The expected hiring range will be $22.28/hour - $27.59/hour and will depend on a variety of factors to include, but not limited to, location, experience, education, skill level, and other relevant factors. Our workweek is based on 36.25 hours. Because we care about our team members, we are pleased to offer the following benefits: Health insurance, Life insurance, Dental insurance, Vision Insurance, Short & Long Term Disability, EAP, Identity Theft/Legal insurance, 401(k), HSA, Paid vacation, sick, and holidays, Wellness program, and Tuition Reimbursement.