- $25/hr + benefits on W2
- Hybrid in Marlborough, MA (onsite Tues and Wed)
- 4+ month contract with likely extension/conversion.
The Energy Management Administration team is responsible for responding to daily thermal comfort concerns from our retail stores and the field, staffing a support call center for on-site HVAC technicians, updating requests for HVAC and Lighting schedule changes, and investigating and resolving water leaks by communicating with property managers and HVAC service providers. Administrators are responsible for analyzing thermal comfort concerns utilizing an in-house building management controls system. The Energy Management Administrator documents this information into the Computerized Maintenance Management System utilized by service providers, stores, field leadership, and Corporate. The Administrator is responsible for determining if a HVAC service technician is needed or can be solutioned internally, to ensure effective communication and resolution at all levels.
Duties and Responsibilities
Respond accurately, promptly and effectively to all forms of communication
Ensure all inbound HVAC service requests from stores are responded to and completed in a timely manner, escalating challenging or unsatisfactory performance to manager when repairs or service are not meeting expectations
Communicate with Vendors, Property Managers, Store Managers, and Home Office personnel to resolve problems and answer questions
Maintain vendor and store information in the Computerized Maintenance Management System
Promote a positive Company image to support department objectives and mission statement
Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound requests
Compose email correspondence with internal and external support teams.
Maintain HVAC service provider accountability through clear communication and use of performance analytics
Support HVAC technicians calling into the Energy Management Call Center in a professional and efficient manner
Requirements:
Excel skills required
Proven conflict management skills
Flexible mindset, oriented towards conflict resolution
Strong follow up and organizational skills
Strong listening skills
Ability to prioritize and self-manage work
Excellent verbal and written communication skills
PC knowledge
Typing skills
Interested? Apply today.