As a Customer Service Specialist at Sherwin-Williams, you will play a vital role in connecting with both wholesale and retail customers to understand their needs and provide them with the best solutions regarding our products. You will be responsible for resolving customer concerns to ensure their complete satisfaction while staying updated on product features and maintaining the store's exceptional standards.
Your contributions will drive excellent customer service and help meet our sales goals.
Key Responsibilities:
- Deliver outstanding customer service to ensure high levels of satisfaction.
- Assist customers in-store and over the phone by identifying their needs and suggesting suitable products.
- Build and maintain strong relationships with both wholesale and retail customers.
- Process transactions accurately and adhere to company policies.
- Achieve monthly, quarterly, and yearly sales targets.
- Maintain accurate work order files and product formulas.
- Retrieve products from sales floor or warehouse and prepare them for customers.
- Tint and mix products per customer specifications.
- Organize shelves and create appealing displays.
- Keep store equipment clean and operational.
- Assist in deliveries and loading/unloading trucks as needed.
- Uphold a neat and well-stocked assigned area.
- Stay knowledgeable about product offerings and options.
- Comply with inventory control guidelines.
- Offer suggestions for improving sales.
Location: You will work at Store , located at 7529 Hwy 72 W, Madison, AL 35758.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country without sponsorship for a work visa now or in the future.
- Must be proficient in reading, writing, and communicating in English and Spanish.
- Must be capable of lifting, carrying, and retrieving materials up to 50 lbs frequently and up to 70 lbs on occasion.
- Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications: - Possession of a valid, unrestricted Driver's License.
- Completion of a High School diploma or GED.
- At least one (1) year of experience in retail or customer service.
- Experience in selling paint and related products.
- Familiarity with operating tinting and mixing equipment.