Join our team as a Customer Service Specialist. In this full-time role, you will work at Store , located at: 14395 Greenwell Springs Rd, Greenwell Springs, LA 70739.
As a vital part of our team, you will collaborate closely with both wholesale and retail customers to understand their needs and provide them with tailored solutions from our diverse range of Sherwin-Williams products. Your focus will be on delivering exceptional customer service that guarantees maximum satisfaction while keeping the store's sales goals in sight.
Your responsibilities will include:
- Ensuring high levels of customer satisfaction through excellent sales service.
- Assisting customers in person and over the phone to determine their needs and present appropriate products and services.
- Building productive trust relationships with both wholesale and retail customers.
- Accurately processing sales transactions in line with company policies.
- Meeting and exceeding sales goals on a monthly, quarterly, and yearly basis.
- Maintaining organized work order files and product formulas.
- Retrieving products from the sales floor and warehouse, and mixing products to customer specifications as needed.
- Stocking shelves and creating appealing displays.
- Cleaning store equipment and loading/unloading delivery trucks.
- Participating in deliveries when required.
- Keeping assigned areas clean, organized, and presentable.
- Remaining knowledgeable about available products and discussing options with customers.
- Complying with inventory control procedures and suggesting ways to improve sales.
To qualify for this exciting opportunity, you must meet the following requirements:
- Be at least eighteen (18) years of age.
- Be legally authorized to work in the USA without the need for sponsorship for employment visa status now or in the future.
- Be capable of reading, writing, comprehending, and communicating in both English and Spanish.
- Be physically able to retrieve materials from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
- Be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred qualifications include:
- Having a valid, unrestricted Driver's License.
- Having at least a High School diploma or GED.
- Having a minimum of one (1) year experience in a delivery, retail, or customer service position.
- Having prior experience selling paint and paint-related products.
- Having experience operating tinting and mixing equipment.
We welcome individuals from all backgrounds and encourage you to apply to discover your potential at Sherwin-Williams.