Join our dynamic team as a Customer Service Specialist. In this role, you will engage with customers to understand their needs and provide solutions using Sherwin-Williams products. Your mission will be to ensure exceptional client satisfaction while helping us meet our sales goals.
This part-time position is based at Store , located at 100 Turks Bay Ln, Lafayette, LA 70507.
As a Customer Service Specialist, your responsibilities will include:
- Delivering outstanding customer service to ensure high levels of customer satisfaction.
- Assisting customers both in person and over the phone to identify their needs and recommend appropriate products.
- Building trustful relationships with wholesale and retail customers.
- Accurately processing sales transactions in compliance with company policies.
- Aiming to achieve monthly, quarterly, and yearly sales goals.
- Maintaining accurate work order files and product formulas.
- Retrieving products from sales floors or warehouses and mixing products to customer specifications.
- Stocking shelves, setting up displays, and keeping the store equipment clean.
- Loading and unloading delivery trucks and assisting with deliveries as needed.
- Maintaining assigned areas in an organized and presentable condition.
- Staying knowledgeable about product offerings and discussing available options with customers.
- Following inventory control procedures and suggesting ways to enhance sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for visa status.
- Must be able to communicate effectively in English and Spanish.
- Must be capable of retrieving materials from shelves and able to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally.
- Must be willing to work flexible hours, including evenings and weekends.
Preferred Qualifications: - Valid, unrestricted Driver's License.
- High School diploma or GED.
- At least one (1) year of experience in customer service, retail, or delivery roles.
- Experience in selling paint and paint-related products.
- Familiarity with operating tinting and mixing equipment.
At Sherwin-Williams, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified individuals from all backgrounds to apply.