Position Overview:
Customer Service Specialist - Assist sales team with order entry, credit entry, and other administrative tasks as needed. Perform customers service related tasks; answering phones ,addressing inquires, providing product and service updates by communicating with customers (internal and external). Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail-oriented.
Responsibilities:
- Provide best in class customer experience that exhibit highest standards of professionalism
- Process customer purchase orders in SAP
- Communicate quality related and arrival issues to sales team and buyers
- Review all credit memos requiring approval before submission to Account Receivables
- Update critical market pricing by providing daily price sheet for sales team and maintaining
USDA Mid Mostly for internal use.
- Assist sales team with order entry, credit entry, and other administrative tasks as needed.
- Utilize electronic ordering systems i.e. EDIand iTrade to provide customers with Passings,
BOLs, and invoices.
- Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the
Company's time guidelines.
- Provide some backup to other team members to handle accounts when shorthanded.
- Some off hour accessibility to sales representative to customer address customer needs
- Other sales and clerical related duties.
Requirements:
- Bachelors degree and or equivalent work experience
- Minimum of 2 years of experience preferred in fresh produce sales office
- Experience working with retailers, foodservice distributors, and wholesalers
- Relationship management skills
- Excellent written and verbal communication skills
- Strong technical skills, including demonstrated proficiencies in Excel. JDE and SAP a plus
- Ability to interact with and adapt to different personalities and work styles
- Ability to balance customers' needs with the financial well-being of the Company
- Ability to work independently within the guidelines provided
- Strong attention to details
- Ability to work well under pressure and time constraints sources in a professional but
persistent manner.
- Experience in SAP preferred
- Read, write, and speak English and Spanish
Please note: This position does not qualify for relocation expenses.
DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H