Overview: As a Customer Service Specialist, your passion for business, people, and community will shine as you build valuable relationships while providing exceptional customer service. You will play a key role in our Store Operations team, driven by a commitment to personal growth and career advancement. We are dedicated to supporting your development by offering various learning resources to help you turn your enthusiasm into a fulfilling career.
Responsibilities: - Deliver an outstanding customer experience throughout the entire loan or pawn process by educating customers and making tailored recommendations based on their financial needs.
- Manage customer accounts by processing payments, coordinating appointments, and providing timely assistance.
- Achieve performance targets set by the Company by fostering business relationships, securing referrals, and participating in community events.
- Build and maintain customer relationships to promote new business, ensure store profitability, and enhance brand loyalty.
- Conduct vehicle appraisals accurately using assessment tools.
- Enter and maintain customer information in the Point-of-Sale system with precision.
- Ensure compliance with Company policies, as well as local, state, and federal regulations.
- Adhere to office security protocols and execute proper opening and closing procedures, including managing the cash drawer, vault, and bank deposits.
- Thrive in a fast-paced environment by effectively managing multiple tasks and meeting both individual and team performance goals.
- Utilize strong interpersonal skills to engage effectively with customers and Team Members at all levels.
- Maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is essential for this role, comprising at least 40 hours per week.
Qualifications: - High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Professional demeanor in interactions with customers and peers.
- Strong attention to detail with accurate data entry capabilities.
- Valid driver's license, auto insurance, and a personal vehicle for work-related travel (mileage compensated).
- Proficient in using phones, Point of Sale systems, Microsoft Office, and other computer applications.
- Minimum age of 18 years.
- Background check required, conducted in accordance with applicable laws.
- Must be able to meet the physical demands of the role, including standing for up to 90% of the time, lifting up to 25 pounds, and operating mechanical controls, such as a keyboard.
Preferred Qualifications and Skills: - Experience in check cashing, document verification, or money order processing.
- Previous cash handling and cash drawer/vault management experience.
- Bilingual (English/Spanish) is a plus and may be necessary for certain positions.
What We Offer: - A comprehensive new hire training program.
- Access to an extensive learning management system full of e-learning modules designed for professional and personal growth.
- Opportunities for performance-based career advancement.
- Educational Reimbursement Program.
- Various medical insurance options, including free telemedicine and medical spending accounts (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plans with a generous Company match.
- Company-sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, and pet insurance.
- Paid Time Off (Accrue 12 days per year, plus additional days for each year of service after the first year).
- A diverse and inclusive work culture.
- A relaxed, business casual dress code, including jeans and sneakers.
Note: The current benefits offerings are subject to change and may be adjusted accordingly. Certain benefits are governed by the terms of specific plan documents.
About Us: TitleMax is a leading title lending company, assisting thousands of customers daily in obtaining the cash they need through title loans/pawns and personal loans in select states. Since opening our first store in 1998, TitleMax has expanded to over 800 locations across 13 states.
The responsibilities and qualifications outlined here are not exhaustive and may evolve over time. The Company reserves the right to revise the job description, and supervisors may assign additional functions as necessary.
Important: The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview or hiring process. Only official email correspondence will come from domains. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to maintaining an inclusive workplace free from discrimination based on any protected characteristics. Candidates from all backgrounds are encouraged to apply. Community Choice Financial, LLC is an equal-opportunity employer.