AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.
Responsibilities include, and are not limited to:
- Support and provide immaculate service to customers in person
- Provide timely and accurate information to customer inquiries in a fast-paced environment
- Build rapport with customers and engage with them in an inviting, friendly, and professional manner
- Process customer orders and changes, according to corresponding policies and procedures
- Complete precise data entry
- Escalate unresolved issues in a timely manner, following policies and procedures
- Research required information using all available resources to satisfy customer inquiries
- Maintain a dynamic knowledge of all company procedures and policies
Qualifications:
- A minimum of 4 years' experience working in a customer service role
- Superb communication skills, written and verbal
- Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
- Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
- Excellent time management skills
- Must be able to prioritize tasks efficiently with minimum direction
- Detail and customer service centric