This role is vital to the success of our retail operations. As a Customer Service Specialist, you will engage closely with wholesale and retail customers, identifying their needs and providing assistance regarding Sherwin-Williams products. Your expertise will help in recommending the best solutions and promptly addressing any customer concerns to ensure complete satisfaction.
You will also stay informed about product features and uphold the quality and visual standards of both the products and the store. Achieving exceptional customer service while meeting our sales goals will be a key focus in this position.
Your responsibilities will include:
- Delivering high levels of customer satisfaction through exemplary service.
- Assisting customers in person and over the phone by determining their needs and suggesting suitable products and services.
- Building trusting relationships with our wholesale and retail customers.
- Accurately processing sales transactions in line with established policies.
- Meeting monthly, quarterly, and yearly sales objectives.
- Maintaining organized work order files and formulas.
- Retrieving products from the sales floor or warehouse as needed.
- Tinting and mixing products according to customer specifications.
- Stocking shelves and arranging displays to enhance store aesthetics.
- Cleaning store equipment to uphold hygiene standards.
- Assisting with the loading/unloading of delivery trucks.
- Contributing to deliveries when required.
- Keeping assigned areas in-stock and visually appealing.
- Staying knowledgeable about product offerings and discussing options with customers.
- Complying with inventory control procedures.
- Proposing innovative ideas to boost sales.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Must be legally authorized to work without requiring sponsorship for a visa.
- Must possess a valid, unrestricted Driver's License.
- Must be capable of lifting and carrying up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation.
- Must be willing to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience selling paint and related products.
- Familiarity with tinting and mixing equipment.
- Ability to communicate in more than one language, especially in Spanish.
The individual selected for this role will be expected to work between the following locations:
- 29855 Ford Rd, Garden City, MI 48135
- 14236 Michigan Ave, Dearborn, MI 48126
- 23180 Outer Dr, Allen Park, MI 48101
At Sherwin-Williams, we believe in growth and diversity. We invite candidates from all backgrounds to apply, including individuals with disabilities and Protected Veterans. We are committed to providing an inclusive workplace where everyone can thrive.