This role is crucial to the success of our retail operations. Customer Service Specialists engage with both wholesale and retail customers to understand their needs and provide tailored recommendations on Sherwin-Williams products. This position not only involves resolving customer concerns promptly but also ensuring a high standard of service and sales performance.
Location: Store , 22306 Lake Shore Blvd, Euclid, OH 44123
Compensation: This is a part-time position with a starting pay of $15.25/hr.
As a Customer Service Specialist, you will:
- Deliver exceptional customer service to ensure satisfaction through effective sales techniques
- Assist customers in person and over the phone by identifying needs and recommending suitable products
- Build and maintain strong relationships with both wholesale and retail clientele
- Accurately process sales transactions in line with company policies
- Achieve monthly, quarterly, and yearly sales goals
- Maintain accurate work order files and product formulas
- Retrieve and manage inventory from the sales floor or warehouse
- Tint and mix products as necessary to meet customer specifications
- Restock shelves and create compelling product displays
- Ensure cleanliness of store equipment and premises
- Assist in loading and unloading delivery trucks
- Support delivery logistics when needed
- Keep assigned areas organized and visually appealing
- Stay informed about product offerings and available options
- Adhere to inventory control standards
- Propose strategies to boost sales performance
Minimum Requirements: - At least eighteen (18) years of age
- Legally authorized to work in the country without requiring sponsorship
- A valid, unrestricted Driver's License
- Able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
- Willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications: - High School diploma or GED
- One (1) year of experience in delivery, retail, or customer service
- Experience selling paint and paint-related products
- Familiarity with tinting and mixing equipment
- Ability to communicate in more than one language
- Proficiency in Spanish is a plus