Join our team at Wawa and help us make life a little better for everyone. Wawa is more than just a place for hoagies and coffee; it's a community that thrives on teamwork and mutual support. Our Associates are the heart of our success, and together, we uplift each other and our customers. If you're ready to take your career to new heights and be part of a caring team, come soar with us.
Position Overview The Customer Service Specialist supports the store management team by performing a variety of tasks that enhance the customer experience, including providing top-notch service, food and beverage preparation, cash register operations, and maintaining a clean store environment.
Key Responsibilities: - Welcome customers and ensure a delightful shopping experience. Address customer inquiries and concerns promptly and courteously.
- Communicate customer feedback to the management team effectively.
- Handle cash register operations, including scanning items, processing payments, and ensuring cash drawer accuracy.
- Comply with regulations related to restricted products by verifying customer identification.
- Restock and maintain product displays to keep store areas fully stocked and appealing.
- Facilitate customer transactions at the fuel court, and monitor activities to ensure safety.
- Prepare and serve food and beverages according to recipes and customer preferences.
- Ensure cleanliness and safety standards are met in all service areas.
- Conduct regular checks on product expiration dates and manage inventory accordingly.
- Fulfill housekeeping duties, including cleaning and organizing work areas.
- Perform other tasks as assigned by management to ensure smooth store operations.
Essential Skills: - Ability to work well both independently and as part of a team.
- Strong communication and interpersonal skills.
- Exceptional customer service skills with a positive attitude.
- Capacity to thrive in a fast-paced environment and multitask effectively.
- Willingness to work overtime and learn new processes.
- Strong attention to detail with safety and quality assurance standards.
- Physical ability to stand, walk, lift, and carry up to 35 lbs as needed.
- Must be at least 16 years old with reliable transportation.
- Commitment to wearing slip-resistant shoes and using protective equipment when necessary.
Preferred Qualifications: - High school diploma or equivalent.
- Prior experience in food service or customer service is a plus.
The hourly pay range for this role is $15.50 - $19.25, based on experience and location. Night shift employees will receive a $1.50 shift differential for hours worked between 12 am - 6 am. Eligible Wawa Associates enjoy a comprehensive benefits package including health benefits, 401(k), education assistance, store discounts, and paid time off.
Wawa, Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace where Associates are valued and treated with respect.