Customer Service Specialist

Location: Durango, CO Status: Full-Time Industry Leader Since 1984

At GT Tools , innovation isn't a buzzword-it's our way of life. Since 1984, we've grown from humble beginnings into a global leader in advanced automotive and glass repair technology , delivering cutting-edge solutions worldwide while proudly designing and manufacturing our products in Durango, Colorado .

Our commitment is to build relationships before we build tools , and that starts with our Customer Service Team. We're looking for someone who's people-first, naturally enthusiastic, and committed to creating world-class experiences for customers in over 50 countries.

This isn't just a support role-it's a frontline opportunity to represent GT Tools, guide our clients, and shape the future of an industry-leading company.

Please be sure to fill this quick 5 minute assessment out so we can get to know you a bit better

Click here

We Do What's Right, Always

We honor our word. We lead with integrity, speak up when it counts, and do what we say we'll do-every time.

Together We Build, Support & Succeed

We've got each other's backs. We communicate openly, support our teammates, and create an environment of trust and unity.

Be the Solution: Think Boldly, Act Relentlessly, Own the Outcome

We embrace challenges. We take initiative, act with ownership, and pursue solutions-even when the path isn't clear.

We Infuse Joy into Our Work and Foster Positivity

We bring good energy. We uplift others, stay optimistic under pressure, and take pride in meaningful work.

This role is ideal for someone who:

• Thrives on connection - You build rapport quickly and genuinely love helping people
• Communicates with warmth - You're upbeat, engaging, and personable in every interaction
• Solves problems with empathy - You listen carefully, assess clearly, and guide kindly
• Loves variety - You enjoy switching between tasks, adapting to customer needs, and staying on your toes
• Excels in fast-paced environments - You're efficient, adaptable, and comfortable juggling priorities
• Values autonomy and teamwork - You're self-directed, but love collaborating and contributing to a strong team culture

As a Customer Service Specialist , you are the first point of contact for GT Tools' customers and distributors. You'll work cross-functionally to support sales, resolve customer concerns, and ensure smooth day-to-day operations.

Your role includes:

• Responding to inbound inquiries with friendly, fast, and helpful support
• Managing all sales and support communications across phone, email, and live chat
• Entering and tracking orders in our ERP/MRP system
• Supporting technical product questions and training initiatives
• Assisting with warranty and service claims
• Helping customers navigate our online training program
• Monitoring and reporting on customer service metrics
• Collaborating with the team to refine systems and improve the customer journey
• Occasionally traveling to trade shows or client sites to represent GT Tools

• A passion for helping others and genuine empathy for customers
• Strong interpersonal skills and clear communication (both verbal and written)
• The ability to explain technical concepts in simple, customer-friendly terms
• An interest in tools, machinery, or automotive systems (you'll learn fast.)
• Proficiency with Microsoft Office, Google Docs , and CRM/ERP/MRP systems
• Comfort with platforms like Shopify, Gorgias, Klaviyo, and
• A high level of organization and attention to detail
• A drive to grow, contribute, and improve processes

• Have experience in the automotive or auto glass industry
• Are multilingual (Spanish, German, French, Japanese, Korean, or Arabic are a plus)

• Competitive compensation + potential performance bonuses
• 40-hour work weeks with opportunity for advancement
• A close-knit, collaborative, and innovation-driven team
• Opportunity to work in a global company that still feels like a family
• An environment that supports your success with tools, training, and trust

If you're excited to grow your career at a company that does what's right, supports each other, solves boldly, and works with joy -this is your shot.

Apply today by sending your resume and a short introduction to and

Please be sure to fill this quick 5 minute assessment out so we can get to know you a bit better

Click here

Subject Line: "Customer Service Pro Your Name - Let's Talk."