As a Customer Service Specialist, you will play a key role in ensuring our customers have the best experience possible by assessing their needs and providing tailored solutions with our Sherwin-Williams products. Your passion for customer satisfaction and product knowledge will help drive our store's sales goals and enhance client relationships.
Join us at Store , located at: 1520 S Powerline Road Ste. D, Deerfield Beach FL 33442.
Your responsibilities will include:
- Delivering exceptional customer service through effective sales techniques.
- Engaging with customers in person and over the phone to understand their needs and suggest suitable products and services.
- Building trusting relationships with wholesale and retail customers.
- Accurately processing sales transactions in accordance with policies.
- Aiming to meet and exceed monthly, quarterly, and yearly sales goals.
- Maintaining precise work order files and formulas.
- Retrieving products from the sales floor or warehouse as needed.
- Mixing and tinting products to customer specifications.
- Restocking shelves and setting up attractive displays.
- Cleaning and maintaining store equipment.
- Loading and unloading delivery trucks, as well as assisting with deliveries when required.
- Ensuring assigned areas are stocked and presentable.
- Keeping up-to-date with available products and options for customers.
- Adhering to inventory control procedures.
- Proposing improvements to enhance sales operations.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Must be legally authorized to work in the country without requiring sponsorship.
- Fluency in English and Spanish, with strong communication skills.
- Must possess a valid, unrestricted Driver's License.
- Ability to lift and carry materials frequently up to 50 lbs, and up to 70 lbs on occasion.
- Availability to work all scheduled hours, including evenings and weekends.
- If internal, a recent performance appraisal rating of at least meets expectations.
- If internal, completion of all mandatory HR Cloud eLearning courses is required.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in a delivery, retail, or customer service role.
- Experience selling paint and related products.
- Familiarity with operating tinting and mixing equipment.