We are seeking a passionate and bilingual Customer Service Representative to join our thriving team in Corona, CA. In this role, you will be the first point of contact for our valued clients, ensuring they receive exceptional service and support. Your primary focus will be to foster strong client relationships, resolve inquiries swiftly, and deliver solutions that maintain customer satisfaction and loyalty.
Key Responsibilities:
- Client Relationship Management: Develop lasting relationships with clients by actively listening to their needs and offering tailored solutions to ensure their satisfaction.
- Inquiry Resolution: Handle customer inquiries and concerns promptly, ensuring a smooth and positive experience throughout every interaction.
- Clear Communication: Keep clients updated on project timelines, progress, and changes, ensuring transparency and trust.
- Billing and Financial Oversight: Manage billing processes, invoicing, and payment collections, maintaining accuracy in financial records and ensuring timely payments.
- Project Coordination: Work closely with internal teams to guarantee that client projects are completed efficiently, on time, and within the agreed budget.
- Fast and Effective Service: Address client issues quickly and efficiently, maintaining a focus on delivering swift resolutions to enhance the customer experience.
- Continuous Process Improvement: Continuously assess existing systems and processes to identify opportunities for improvement, ensuring a higher standard of service delivery.
- Client Feedback: Collect and analyze client feedback to inform service enhancements and ensure ongoing client satisfaction.
Qualifications:
- Bilingual Skills: Fluency in both English and another language (e.g., Spanish) is a must.
- Experience: Prior experience in customer service is preferred, ideally within the construction industry.
- Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information clearly and effectively.
- Problem-Solving: Proven ability to resolve issues efficiently, handling challenging situations with professionalism and patience.
- Attention to Detail: Excellent organizational skills with the ability to juggle multiple tasks and manage client accounts effectively.
- Team Collaboration: A strong team player who thrives in a collaborative environment and enjoys working with others to achieve shared goals.
- Technical Proficiency: Familiarity with computer systems and software tools for managing customer interactions and financial records.