Customer Service Specialist
On-site: Corona, CA
We are dedicated to delivering top-notch customer service and creating positive experiences for our clients. We believe in the power of teamwork, innovation, and continuous improvement.
Are you passionate about helping others and providing exceptional service? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we have the perfect opportunity for you.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information about products and services.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance customer satisfaction.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a positive attitude.
- Ability to multitask and manage time effectively.
- Previous customer service experience is a plus.
- Proficiency in using customer service software and tools.