Salary : $40,131.06 - $44,144.17 Annually
Location : SC, SC
Job Type: FULL-TIME
Job Number: 02136
Department: WATER & SEWER
Opening Date: 05/15/2025
Closing Date: 5/22/2025 5:00 PM Eastern
Description The purpose of this class is to act as a liaison between customers and organization; and assist with complaints, orders, errors, account questions, billings, cancelations and other queries.
DutiesESSENTIAL JOB FUNCTIONS • Responds to customer inquiries via the telephone, email or in person; requires extensive knowledge of billing policies and procedures.
• Reviews account data to determine the proper action to take regarding a customer's request for new service. Analyzes customer accounts to determine the proper action to take on a customer's request for a technician visit.
• Negotiates payment of bad debt amounts prior to starting service or reconnecting accounts.
• Takes payment information and other pertinent information such as addresses and phone numbers.
• Analyzes various reports to verify accuracy and modify the information as needed to ensure proper billing.
• Utilizes computer technology to handle high call volumes.
• Collects fines, fees and payments; issues receipts; and maintains/balances cash drawer.
• Reviews related reports received monthly from outside organizations; verifies accuracy of current addresses; and initiates service at an address if necessary.
• Prepares, processes, copies, indexes, files, transmits and/or maintains various departmental documents.
• Audits and ensures the security and confidentiality of files as appropriate.
• Maintains office inventory levels such as paper, pens, toner, etc.
• Receives interoffice mail and faxes to distribute to the appropriate personnel.
• Accepts and reviews applications for water and/or sewer service for completeness and accuracy.
• Performs other related job duties as assigned.
QualificationsEducation and Experience: High school diploma or GED,
Requires at least one (1) year of related work experience.
Special Qualifications: None.
For more information on Dorchester County Government please view the information below: Benefits for County Employees County Employees may be eligible for a variety of State benefits associated with their employment. From a comprehensive health and dental insurance program, to generous annual and sick leave policies, to a solid and secure retirement system.
Healthcare Benefits (Full-time employees) Dorchester County is a part of the State Benefits Program. The State program offers its employees a comprehensive health and dental program, along with a wide array of supplemental insurance programs. South Carolina has long been committed to providing its employees the best possible insurance benefits at the greatest possible value. We've maintained that commitment, too, even in the face of healthcare costs that continue to soar. You may refer to the link for more information.
Retirement Benefits In addition to our health and dental insurance programs, all county employees are a part of the South Carolina Retirement System. These programs are designed to help provide county employees secure retirement alternatives that will best meet their needs. You may refer to the link for more information.
Workplace Benefits In addition, county employees may be eligible for other benefits, such as holidays, annual leave, and sick leave.
Note: The above benefits are available to most county employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some, or none of these benefits based on the benefits associated with each position. For these positions, please contact the hiring agency to determine what benefits may be available for the particular position.
01
Do you have a high school diploma or GED?
02
Do you have at least one (1) year of related work experience?
03
This position requires you to work with difficult customers in a calm and professional matter. Do you believe you possess the skills?
04
Do you have a valid driver's license?
05
How do you rate your computer skills? 1 being low, 10 being excellent.
06
One of the qualities need for this position is that the applicant must be detail oriented and able to multi-task. Do you feel you possess these qualifications?
Required Question