Customer Service Specialist

Job Responsibilities:

1. Answer calls from customers and answer their questions and solve problems;

2. Provide detailed explanations of products, services and policies so that customers can make informed decisions;

3. Handle customer complaints and find appropriate solutions;

4. Record customer complaints, questions and suggestions for follow-up and service improvement;

5. Provide after-sales service, such as product repair, return and exchange, and product warranty;

6. Assist customers in solving problems in product use and provide technical support;

7. Report and coordinate with relevant departments or superiors as needed.

Job Requirements:

1. Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred;

2. Have strong project promotion ability, service awareness, teamwork spirit, responsibility and execution;

3. Able to withstand pressure and passionate about customer service;

4. English is the working language and fluent in English.

Location:3610 Placentia Ct. Chino, CA 91710 USA

Pay: $3,000.00 - $3,500.00 per month