Customer Service Specialist

A Day in the Life:
This position serves as a primary point of contact for customers, providing comprehensive product/service information, resolving emerging issues, and managing contracts. The Specialist acts as an advocate for both the customer and Bunge, ensuring customer needs and contract-related requests are handled efficiently and profitably, while maintaining excellent service standards and high customer satisfaction.

What You'll Be Doing:
Customer Service:
o Provide exceptional customer service via phone and email, building rapport and addressing inquiries efficiently.
o Support positive customer experiences by coordinating shipment and order changes based on delivery windows, inventory availability, and customer requirements.
o Resolve product or service problems: clarify complaints, determine root causes, explain solutions, expedite corrections, and follow up to ensure resolution.
o Proactively monitor customer accounts for potential issues and opportunities for improvement.
o Conduct bi-monthly customer check-ins to enhance customer experience and address any concerns.
o Monitor complaint entry into CRM for accuracy and respond to complaints promptly.

Contract Management:
o Perform total contract management, including quoting and pricing within established margin goals.
o Ensure accurate and timely system entry of contracts and maintain contract balance reports.
o Manage contract drag, including running and distributing reports, rolling contracts forward with appropriate charges, and monitoring contracts to ensure FIFO (First-In, First-Out).
o Monitor auto-quotes to validate published prices and customer acceptance.
o Maintain and update pricing targets and price lists in the system, tracking validity periods for all customer accounts and segments.
o Ensure adherence to pricing policies and procedures, obtaining necessary approvals for deviations.
o Investigate and resolve price discrepancies, demonstrating a thorough understanding of price structures, margins, and costs within the SAP price routine.
o Run and monitor daily order and contract audit reports to identify and resolve input errors or data gaps.
o Respond to basic quote and price inquiries.
o Support RFP (Request for Proposal) processes as needed.

Collaboration and Communication:
o Serve as a liaison between the customer and internal teams (Commercial, Operations, Product Management, Supply Chain, Pricing Management, Marketing, and R&D).
o Assist Customer Service Supervisor with escalations and complex issue resolution.
o Share best practices and maintain clear communication across teams.

Other:
o Travel to Bunge facilities and customer meetings as required.

Skills/Experience Requirements:
Bachelor's degree with 0-2 years of related experience, or equivalent combination of education and experience.
Prior successful customer service experience and/or a proven track record of accomplishments in servicing internal and external customers.
Proficiency in Microsoft Office applications (especially Excel and Word).
Experience with SAP, and Tableau is a plus.
Familiarity with CBOT exchange and futures/basis trading is a plus.
Experience in agribusiness or a related industry is a plus.

Benefits:
Health Benefits - Offering choices so you can enroll in medical, dental and vision to meet your individual needs
401(k) - Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
Tuition Reimbursement - Contributing to your education by reimbursing $5,000 of tuition expenses annually.
Time Off - Providing generous PTO based on professional work experience
0 - 9 years: 25 days
10 - 19 years: 30 days
20+ years: 35 day

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled