Join our team as a Customer Service Specialist, where you will play a key role in providing exceptional service to both wholesale and retail customers. You will assess customer needs, answer questions about Sherwin-Williams products, and recommend the best solutions tailored to those needs. Your main goal is to ensure customer satisfaction while contributing to the store's sales targets.
This is a PART-TIME role that requires flexibility and the ability to work at stores within a 25-mile radius of Store located at: 16641 US Hwy 280, Suite 100, Chelsea, AL 35043.
Your responsibilities will include:
- Providing top-notch customer service to promote client satisfaction.
- Engaging with customers in person and over the phone to understand their needs and present suitable products.
- Developing strong, trusting relationships with customers.
- Accurately processing sales transactions in line with company policies.
- Meeting and exceeding monthly, quarterly, and yearly sales goals.
- Maintaining precise work order files and product formulas.
- Managing inventory by pulling products from sales floor or warehouse, stocking shelves and setting up displays.
- Tinting and mixing products to meet customer specifications.
- Maintaining a clean and organized store environment.
- Loading and unloading delivery trucks, and assisting in deliveries as necessary.
- Staying informed about product offerings to engage customers with knowledgeable discussions.
- Continuously suggesting ways to improve sales performance.
Minimum qualifications for this position include:
- Must be at least eighteen (18) years old.
- Authorized to work in the country without requiring sponsorship.
- Proficient in reading, writing, comprehending, and communicating in English and Spanish.
- Valid, unrestricted Driver's License.
- Able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Willingness to work all scheduled hours, including evenings and weekends.
Preferred qualifications:
- High School diploma or GED.
- At least one (1) year of experience in retail, delivery, or customer service.
- Experience selling paint or paint-related products.
- Familiarity with operating tinting and mixing equipment.
At Sherwin-Williams, we aim to inspire and improve the world by coloring and protecting what matters. Join us and be part of a team that values health, career growth, and community connection.