Masis Professional Group is recruiting for a Customer Service Specialist on behalf of our client located in Charlotte, NC. This is a direct hire opportunity offering a competitive salary and benefits package.
Responsibilities of the Customer Service Specialist:
- Provide exceptional service and support to our customers.
- Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external.
- Communicate directly with customers to offer product solutions, provide technical information, and order status.
- Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.
- Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.
- Partner with Operations to ensure prompt shipments and on-time delivery.
- Manage backorder and other daily reports.
- Build and expand customer relationships to ensure repeat orders and increased business.
- Support customers in quality issues, including issuing RGAs and expediting product replacement.
Shared Accountabilities:
- Contribute ideas and information for process improvement.
- Support and contribute to cross-functional projects as needed.
- Work cross functionally to ensure exceptional customer satisfaction.
- Key linkages & interfaces / most important stakeholders.
- Operations, Product Management, Sales, Procurement, Accounting.
Customer Service Specialist Requirements:
- 3 years experience in B2B customer service call or contact center.
- College degree or equivalent work experience.
- Excellent written and verbal communication skills.
- Mathematical / Technical aptitude.
- Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint).
- Experience working in distribution and / or manufacturing environments a plus.
Please submit you resume to be considered for this position.