At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist.
You'll be challenged and rewarded. Improve our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and hope you will be too.
Do we have your attention? Keep reading.
We are looking for a dedicated and relationship-driven Customer Account Specialist to manage and support our valued existing customers. In this role, you'll serve as the main point of contact for day-to-day account needs-handling reorders, providing product support, and identifying opportunities to offer additional value. This is not a cold-calling position; it's all about maintaining strong, long-term customer relationships and ensuring an outstanding experience. Reporting directly to the VP of Sales.
Are you excited about this work?- Manage a portfolio of existing customers to ensure satisfaction, retention, and continued business.
- Proactively monitor customer buying cycles and follow up to encourage timely reorders of consumable products.
- Recommend complementary or upgraded products based on customer history and preferences.
- Prepare quotes, enter and track orders, and follow through on delivery and billing status.
- Meet performance goals related to sales growth, reorder frequency, and customer engagement.
- Serve as the go-to resource for customer inquiries, product questions, and basic technical support.
- Resolve any order issues, discrepancies, or delivery concerns quickly and professionally.
- Coordinate with internal departments (logistics, warehouse, billing) to ensure smooth customer interactions.
- Maintain accurate customer records and notes in CRM and order systems.
What's in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment.
If this sounds like you, we want to connect.- 2+ years in a customer-facing role (account management, inside sales, or customer service).
- Excellent phone and written communication skills.
- Strong organizational skills and attention to detail.
- Experience with CRM systems and order processing platforms.
- Ability to manage multiple accounts and tasks in a fast-paced environment.
- Preferred Experience:
- Background in consumable products (e.g., office supplies, food/beverage, cleaning, industrial).
- Familiarity with B2B customer relationships and regular order cycles.
- Working knowledge of ERP/order fulfillment systems.
Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
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ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.