Southern Fireplace and Garage Door is a trusted provider of premium fireplace and garage door solutions, proudly serving homeowners and businesses across the Southern region. With a commitment to quality craftsmanship and exceptional customer service, we specialize in the sales, installation, repair, and maintenance of a wide range of fireplace systems and garage doors.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Charlotte, NC. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills.
- Phone Etiquette and Customer Satisfaction skills.
- Strong communication and interpersonal skills.
- Ability to problem solve and handle customer inquiries efficiently.
- Previous experience working in the home building industry.
- Knowledge of Windows based applications and Microsoft office.
- Ability to build effective business relationship's with all levels of employees and clients.
- Positive attitude, self-motivated and proactive.
- Strong work ethic.
Responsibilities:
- Communicate with builders, field superintendents and retail customers in a professional manner
- Insure accuracy of jobs and job readiness prior to dispatch
- Resolve customer inquiries and complaints
- Efficiently and accurately perform data entry of orders and scheduling
- Provide information about our products and our services
- Provide troubleshooting of miscellaneous products over the phone
- Follow up on back orders and service requests
- Gain trade knowledge on the products we install and represent
Job Type: Full-time
Benefits:
- Dental insurance
- Vision Insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Office: 2 years (Preferred)
- Work Location: In person