The Opportunity:
A Fortune 500 telecommunications company seeks a Customer Service Specialist for a long-term, temporary position in Canonsburg, PA. While the position is fully remote, the candidate must be local to Canonsburg, PA. The hourly rate is $20-$25, plus benefits.
Primary Duties:
The Customer Service Specialist will manage property owner inquiries and concerns within a call center environment, ensuring a prompt and accurate assessment of their needs while providing effective solutions. In cases where issues cannot be immediately resolved, you will create tasks for the company's business partners to further investigate. The Customer Service Specialist supports the Manager of Property Relations with special projects as needed and will develop proficiency in corporate systems to conduct thorough research, track issue resolutions, and maintain visibility on correspondence. Additional duties include the following:
- Communicate complex information clearly, confidently, and professionally, ensuring accuracy and clarity.
- Produce detailed, well-crafted documents and reports to deliver important information to stakeholders effectively.
- Continuously assess and improve customer service levels by identifying actionable solutions for enhancements.
- Maintain open communication channels with customers to ensure complete satisfaction and resolution of issues.
- Demonstrate honesty, transparency, and professionalism, even when conveying challenging information.
- Serve as a trusted role model for the team, consistently aligning actions with words and upholding strong ethical standards.
- Cultivate a solid reputation for integrity, adhering to high professional and ethical conduct at all times.
Requirements:
- Minimum of two (2) years in customer service.
- Strong verbal and written communication skills.
- Ability to remain calm and professional while resolving issues with landowners, even in difficult situations.
- Knowledge of Microsoft Office Suite programs.
- Familiarity with JD Edwards is a plus.
The Partnership:
- ABA-MEC Medical Benefit
- PEP 401k
- Paid Time Off
- Employee Assistance Program (EAP), Working Advantage discounts), and Financial Wellness Program (FinFit)
Frink-Hamlett Legal Solutions is an equal employment opportunity employer and all applicants will receive consideration for employment without discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.