This position is vital for the success of our retail operations. Customer Service Specialists collaborate closely with both wholesale and retail customers to understand their needs, answer questions regarding Sherwin-Williams products, and recommend the best solutions. You will be accountable for promptly resolving any customer concerns and ensuring maximum client satisfaction. It is essential to stay current with product features and maintain the high quality and visual standards of our products and store.
As a Customer Service Specialist, your responsibilities will include:
- Providing exemplary customer service to achieve customer satisfaction
- Assisting customers in person and over the phone by identifying their needs and presenting suitable products and services
- Building strong relationships with wholesale and retail customers
- Accurately processing sales transactions in compliance with policies and procedures
- Aiming to meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintaining accurate work order files and formulas
- Selecting products from the sales floor or warehouse as needed
- Tinting and mixing products according to customer specifications
- Restocking shelves and arranging product displays
- Cleaning store equipment and maintaining a tidy work environment
- Loading and unloading delivery trucks
- Assisting with deliveries when necessary
- Keeping assigned areas in-stock and visually appealing
- Staying knowledgeable about product offerings and available options
- Following inventory control procedures
- Recommending strategies to improve sales
The individual selected for this role will be expected to work at Store , located at: 1228 Asheville Highway, Brevard, NC 28712.
Minimum Requirements: - Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country without requiring sponsorship for employment work visa status now or in the future
- Must hold a valid, unrestricted Driver's License
- Must be able to retrieve materials from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
- Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications: - High School diploma or GED
- At least one (1) year of experience in a delivery, retail, or customer service position
- Prior experience selling paint and related products
- Experience operating tinting and mixing equipment
- Ability to communicate in more than one language
- Spanish language proficiency