Job Description
We are seeking a dedicated Customer Service Specialist to provide exceptional support for our ERP systems. The ideal candidate will assist customers in troubleshooting and resolving issues related to our ERP software, ensuring a smooth and efficient user experience.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat.
- Handle inbound tickets and phone calls, addressing customer inquiries related to financial accounts and transactions.
- Assist customers with their financial inquiries, including account information, transactions, and product details.
- Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
- Escalate recurring issues to appropriate agencies for resolution.
- Understand and navigate Enterprise Resource Planning (ERP) systems.
- Use ServiceNow for ticketing and issue tracking.
Required Skills & Experience
Bachelor's degree 2+ years of experience in customer service or technical support, preferably with ERP systems. Strong understanding of ERP software and its functionalities.