Join our dynamic team as a Customer Service Specialist, where you'll play a vital role in assisting both wholesale and retail customers by understanding their needs, addressing their inquiries about Sherwin-Williams products, and recommending the ideal solutions. As a valued team member, you'll ensure optimal customer satisfaction while remaining informed about our product features and maintaining the store's high visual standards.
Your responsibilities will include:
- Providing outstanding customer service to ensure high satisfaction levels through exceptional sales support.
- Assisting customers in person and via phone by identifying their needs and offering suitable products and services.
- Building trusting relationships with wholesale and retail customers.
- Accurately processing sales transactions in alignment with company policies and procedures.
- Achieving sales goals consistently on a monthly, quarterly, and annual basis.
- Maintaining meticulous work order files and formulas.
- Selecting appropriate products from the sales floor or warehouse.
- Tinting and mixing products to customer specifications as needed.
- Organizing shelves and creating appealing displays.
- Ensuring store equipment is clean and in good condition.
- Loading/unloading delivery trucks and assisting with deliveries when necessary.
- Keeping assigned areas well-stocked and presentable.
- Staying knowledgeable about our product offerings and available options.
- Adhering to inventory control procedures.
- Proposing improvements to enhance sales.
Position Details: This role is based at Store , located at 3104 Cumberland Rd, Bluefield, WV 24701, and may involve travel to surrounding stores within an 8-mile radius.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for work visa status now or in the future.
- Must be proficient in reading, writing, comprehending, and communicating in English and Spanish.
- Must possess a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion, with or without reasonable accommodation.
- Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - A High School diploma or GED.
- A minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience selling paint and paint-related products.
- Experience operating tinting and mixing equipment.
We value diversity and encourage applications from qualified individuals, including those with disabilities and protected veterans. Join us at Sherwin-Williams and let your colors show.