Customer Service Specialist - GRADUATE OPPORTUNITY
Basingstoke, United Kingdom
Full-Time, FTC
Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? Are you a recent financial services graduate looking for your first role in the Financial Services Industry?
Meraki Talent is working with a leading financial services provider is looking for an enthusiastic and dedicated Customer Service Specialist to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers get the most out of their financial products.
What You'll Do:
- Be the first point of contact for customers, offering guidance with their financial accounts and promoting the use of online tools.
- Handle inbound phone calls and live web chat conversations in a professional, friendly manner.
- Engage in meaningful conversations to understand customer needs and provide tailored solutions.
- Collaborate with your team to meet service levels and quality standards.
- Take part in training and development programs that support your growth and career goals.
- Identify opportunities for improving customer experience and service efficiency.
What We're Looking For:
- Previous experience in a customer service or call centre role
- A recent graduate in a relevant finance subject
- A natural communicator with a genuine passion for helping people.
- Strong attention to detail and the ability to multitask effectively.
- Confident using computers and telephony systems.
- A proactive attitude with the ability to suggest and support improvements.
Apply Now
Lauren wants: Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services
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