This role is crucial for our retail operations. As a Customer Service Specialist, you will engage with both wholesale and retail customers, helping them identify their needs, answering inquiries about Sherwin-Williams products, and suggesting appropriate solutions. You will also be responsible for promptly addressing customer concerns to ensure maximum satisfaction while staying informed about product features and maintaining our store's high quality and visual standards.
You'll strive for exceptional customer service and work consistently towards achieving the store's sales goals. Your daily tasks will involve direct contact with customers, including minors, and you will have access to cash, electronic equipment, and valuable merchandise, requiring a review of criminal history to safeguard our clients and staff.
At Sherwin-Williams, our mission is to inspire and enhance the world by beautifying and protecting it. We value your skills and passion, contributing significantly to our success and that of our customers.
What We Offer: - Life benefits that enhance your health and well-being.
- Career growth with learning and skill development opportunities.
- A welcoming team committed to inclusivity and community involvement.
How to Get Started: - Online Application: Visit our Careers page to apply for your desired role. Creating your profile only takes about 15 minutes.
- Digital Interview: Qualified applicants will receive an invitation for a digital video interview via HireVue, where you can complete it at your convenience within 7 days.
- In-Store Interview: Candidates who excel in the video interview will proceed to an in-store meeting with our team.
Our employees enjoy a range of world-class benefits from retirement plans to healthcare. For more information about our benefits, please visit the Sherwin-Williams benefits site.
Key Responsibilities: - Provide outstanding customer service that ensures high satisfaction.
- Assist customers in-person and over the phone, understanding their needs and offering suitable products.
- Build trusting relationships with our wholesale and retail clients.
- Accurately process sales transactions and maintain detailed work order records.
- Achieve sales goals consistently throughout the year.
- Organizational tasks such as stocking shelves, setting up displays, and maintaining workspace cleanliness.
- Gain knowledge about product offerings and engage customers with available options.
Requirements: - Must be at least 18 years old.
- Legally authorized to work without requiring sponsorship.
- Have a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
- Available to work flexible hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED equivalent.
- 1+ year of experience in retail, delivery, or customer service.
- Previous experience selling paint or related products is a plus.
- Familiarity with tinting and mixing equipment preferred.
- Multilingual ability is an advantage, especially in Spanish.