This role is vital to the success of our retail operation. As a Customer Service Specialist, you will engage with both wholesale and retail customers to understand their needs, answer inquiries about Sherwin-Williams products, and offer tailored recommendations. You will also resolve customer concerns swiftly to ensure maximum satisfaction. Staying current on product features, maintaining store standards, and achieving sales goals will be key components of your role.
This full-time position, based at Store located at 1718 Sycamore Road DeKalb, IL 60115, comes with a competitive starting pay of $18.75 and a comprehensive benefits package. Benefits include health coverage, flexible spending accounts, retirement plans, and generous paid time off. You'll also have opportunities for personal and professional growth in a supportive environment.
As part of your responsibilities, you will:
- Deliver exceptional customer service with a focus on sales.
- Assist customers in-person and via phone, identifying their needs and suggesting appropriate products and services.
- Build productive relationships with customers.
- Accurately process sales transactions in accordance with store policies.
- Achieve monthly, quarterly, and yearly sales goals.
- Maintain accurate records and assist in inventory management.
- Tint and mix products to meet customer specifications.
- Keep the store clean and well-organized, stocking shelves and arranging displays.
- Work efficiently as part of a team, helping with deliveries as needed.
- Stay knowledgeable about the products we offer and actively suggest improvements for sales.
Requirements: - Minimum of 18 years of age.
- Legal authorization to work in the country without sponsorship.
- Valid, unrestricted Driver's License.
- Ability to lift and carry material up to 50 lbs frequently and 70 lbs on occasion.
- Availability to work all scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one year of experience in delivery, retail, or customer service.
- Experience selling paint and related products.
- Familiarity with tinting and mixing equipment.
- Proficiency in more than one language is a plus, especially Spanish.
Join us at Sherwin-Williams and be part of a team that values growth, connection, and well-being.