Customer Service Specialist

Job Title: Remote Customer Support Specialist Location: Remote Company: Ultimate Travel About Us: Ultimate Travel is a full-service travel agency committed to helping clients plan unforgettable getaways, group trips, and luxury experiences. We specialize in delivering personalized travel services with care, accuracy, and professionalism. Our team works remotely to provide efficient, high-quality support to travelers and travel consultants alike. Job Overview: Ultimate Travel is seeking a dependable and service-oriented Remote Customer Support Specialist to assist with travel-related inquiries, booking confirmations, and post-sale support. This role plays a vital part in ensuring smooth communication between clients, suppliers, and travel advisors. The ideal candidate has excellent interpersonal skills, strong attention to detail, and the ability to manage multiple support tasks in a remote environment. Key Responsibilities: Respond to client and travel advisor inquiries via email, phone, and chat Assist with booking confirmations, changes, cancellations, and travel updates Provide clear, accurate information on itineraries, policies, and documentation requirements Track service requests and follow up to ensure resolution and satisfaction Maintain up-to-date records of interactions and transactions using internal systems Escalate complex or urgent matters to the appropriate department or team member Support overall client satisfaction through professional and efficient communication Requirements: Prior experience in customer service, administrative support, or the travel industry preferred Strong written and verbal communication skills Basic computer proficiency, including email, spreadsheets, and customer management systems Ability to manage time effectively and handle multiple tasks in a remote setting Reliable internet connection and a personal computer Must be 18 years or older Benefits: 100% remote work environment Flexible scheduling Supportive team culture Exposure to the travel and hospitality industry Opportunities for growth based on performance and reliability How to Apply: Submit your application through the provided link