Job Summary: Our client is seeking a Customer Service Professional to join their team. This role is located in Alpharetta, GA.
Duties:- Support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates
- Complete various transactions utilizing systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource
- Research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view
- Navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO)
- Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution
- Adapt to performance measurements for functions being handled in Business Finance Operations (BFO)
- Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
- Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions
- Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures
- Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions
Desired Skills/Experience: - Bachelor's degree or 3+ years of customer service experience required
- Multiple systems knowledge (ECPD, ACSS, WFM)
- Excellent analytical & problem solving skills
- Strong interpersonal skills
- Excellent organizational and time management skills
- Professional verbal and written communication skills
- Strong commitment of Quality Assurance
- Ability to handle multiple tasks
- Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
- Knowledge/Experience in a high volume, production environment
- Excellent customer focus skills
Benefits:- Medical, Dental, & Vision Insurance Plans
- 401K offered
$16.00 - $24.00 (est. hourly rate)