Join our team at Sherwin-Williams as a Customer Service Specialist, where you will play a vital role in our retail operations. You'll collaborate with both wholesale and retail customers to assess their needs, answer queries related to our high-quality products, and offer tailored solutions. Your primary goal will be to ensure customer satisfaction while achieving excellent sales results.
Your key responsibilities will include:
- Providing exceptional service to customers in-store and over the phone.
- Building strong relationships with customers to enhance trust and satisfaction.
- Accurately processing sales transactions and following company policies.
- Meeting and exceeding sales targets on a monthly, quarterly, and yearly basis.
- Maintaining organized work order files and accurate product formulas.
- Retrieving and preparing products from the sales floor or warehouse for customers.
- Mixing and tinting products to meet customer specifications.
- Keeping the store well-stocked and visually appealing.
- Participating in deliveries when required and maintaining store equipment.
- Staying knowledgeable about our products and available options to best assist customers.
- Ensuring compliance with inventory control procedures and suggesting improvements for sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Authorized to work in the country of employment without requiring sponsorship.
- Able to lift and carry materials up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Willing to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - Valid, unrestricted Driver's License.
- High School diploma or GED.
- At least one (1) year of experience in delivery, retail, or customer service.
- Experience selling paint and related products.
- Familiarity with operating tinting and mixing equipment.
- Ability to communicate in more than one language, preferably Spanish.
At Sherwin-Williams, we are committed to providing a positive work environment that fosters growth and success. Become a part of our inclusive team and contribute to creating brighter and stronger spaces.