Customer Service Specialist - Retail

Albuquerque, New Mexico

Sherwin-Williams
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Join our team at Sherwin-Williams as a Customer Service Specialist, where you will play a vital role in our retail operations. You'll collaborate with both wholesale and retail customers to assess their needs, answer queries related to our high-quality products, and offer tailored solutions. Your primary goal will be to ensure customer satisfaction while achieving excellent sales results.

Your key responsibilities will include:
  • Providing exceptional service to customers in-store and over the phone.
  • Building strong relationships with customers to enhance trust and satisfaction.
  • Accurately processing sales transactions and following company policies.
  • Meeting and exceeding sales targets on a monthly, quarterly, and yearly basis.
  • Maintaining organized work order files and accurate product formulas.
  • Retrieving and preparing products from the sales floor or warehouse for customers.
  • Mixing and tinting products to meet customer specifications.
  • Keeping the store well-stocked and visually appealing.
  • Participating in deliveries when required and maintaining store equipment.
  • Staying knowledgeable about our products and available options to best assist customers.
  • Ensuring compliance with inventory control procedures and suggesting improvements for sales.
Minimum Requirements:
  • Must be at least eighteen (18) years of age.
  • Authorized to work in the country of employment without requiring sponsorship.
  • Able to lift and carry materials up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Willing to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one (1) year of experience in delivery, retail, or customer service.
  • Experience selling paint and related products.
  • Familiarity with operating tinting and mixing equipment.
  • Ability to communicate in more than one language, preferably Spanish.
At Sherwin-Williams, we are committed to providing a positive work environment that fosters growth and success. Become a part of our inclusive team and contribute to creating brighter and stronger spaces.

Date Posted: 25 May 2025
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