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Job Title: Customer Service Specialist IIJob Location: Clearwater, FL (34625)Job Duration: 36 months Job Description: - Hybrid-3 days in office. The ideal candidate will create work requests, reschedule work, update comments and monitor work queues/mailbox to support the street light repair further work process while providing exceptional customer service.
- This position analyses and takes appropriate action on pending and future dated street light work request for dispatch to field resources.
- In addition, this position is responsible for providing technical, analytical, and work management support for Delivery Operations.
- The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks.
- The ideal candidate will also provide customer communication and owns the customer experience to ensure that the customer has a positive interaction with their request.
- They require excellent communication skills (verbal and written), and knowledge of lighting processes.
- This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.
- 3-5 years experience
ET SM01
Date Posted: 03 April 2025
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