Customer Service Specialist 2

Salary: $3,239.00 - $4,299.00 Monthly
Location : Thurston County - Lacey, WA
Job Type: Full Time - Permanent
Job Number: 2025-PDC-002
Department: Public Disclosure Commission
Opening Date: 05/27/2025
Closing Date: 6/8/:59 PM Pacific

Description
Customer Service Specialist 2

Monday - Friday 8AM - 5PM

NOTE:
This is an on-site position based in Olympia. The standard office hours are Monday through Friday, 8:00 a.m. - 5:00 p.m. The hiring team may make a hiring decision at any time. It is within your best interest to apply for this position at your earliest convenience.

Interested in helping shine a light on money in politics so that the people of Washington state understand who and what is influencing their elected officials? Are you skilled at explaining complex laws, rules, and procedures in layman's language and applying them to real-world situations?

was created by an initiative of the people to provide timely and meaningful public access to accurate information about the financing of political campaigns, lobbyist expenditures, and the financial affairs of public officials and candidates, and to ensure compliance with and equitable enforcement of Washington's disclosure and campaign finance laws.

About the Opportunity:As a Customer Service Specialist 2, you will independently handle customer inquiries, complaints, and service issues by explaining the agency's interpretations of laws, policies, and procedures related to the Public Disclosure Commission (PDC). Acting as a liaison between clients and the agency, you will assist customers in accessing services, navigating agency-specific web tools, and using online systems such as filing and registration applications. Your key responsibilities will include responding to inquiries via phone, in-person, and the online help desk; guiding users through the Commission's website; and utilizing the PDC's database to address questions. You will also assist with standard application processes, explain forms and materials, and review and enter data from disclosure reports to ensure compliance with filing requirements. Additionally, you will scan, index reports, and manage mail processing tasks. This role is vital for maintaining effective communication and resolving client/customer issues. The position ensures advanced customer service while adhering to agency policies and procedures.

Who we are looking for:
We need someone who has superior attention to detail and can perform independently. If you are someone who wants to work with a collaborative team of dedicated staff and you are committed to ensuring public access to information, this job is for you.
Duties

Some of What You Will Enjoy Doing Includes:

• Providing customer support via telephone, in person, and through the online help desk.
• Assisting customers in navigating the Commission's website to find desired information.
• Guiding customers through the filing and registration application process, including providing instruction on PDC processes and procedures.
• Interpreting and applying laws, regulations, and procedures to resolve inquiries related to filing requirements, e-filing systems, complaints, and other PDC services.
• Independently resolving routine complaints and referring complex issues to appropriate PDC staff.
• Using the PDC's database and imaging system to research and respond to inquiries from the public and staff.
• Clearly explaining forms, pamphlets, and other informational materials. Delivering presentations on related state or federal agencies as needed.
• Reviewing and entering relevant data from disclosure reports submitted by regulated campaigns and lobbyists.
• Ensuring compliance with filing requirements by reviewing reports and following up with filers to correct deficiencies or to request additional required information.
• Extracting and entering relevant formation from reports into the agency database.
• Scanning, digitizing, and indexing disclosure reports and related documents for electronic storage.
• Managing incoming mail, including sorting, date-stamping, and filing paper reports to appropriate recipients in a timely manner.
• Independently reviewing incoming reports and correspondence, responding to routine inquiries, and referring complex matters to relevant staff.
• Other duties as assigned.

Qualifications

Required Qualifications:
To qualify for this position, a candidate must possess one (1) of the following education and/or experience options:

(OPTION 1):

• Associate's degree; AND
• Two (2) years of experience providing assistance to clients or customers regarding inquiries, complaints, or problems.

(OPTION 2):

• Bachelor's degree in accounting, political science, communications, law, or a related field.

(OPTION 3):

• Four (4) years of combined education and/or experience providing assistance to clients or customers regarding inquiries, complaints, or problems.
• Note: Candidates with relevant experience, community engagement, or certifications in public policy or advocacy are encouraged to apply.

Skills and Abilities:

• Effective written and verbal communication skills for diverse audiences.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with online collaboration tools and remote work platforms.
• Strong problem-solving skills.
• Basic knowledge of agency-related laws, policies, and procedures.

Preferred Desired Qualifications:

• Intermediate computer skills in the following: Microsoft Word, Excel, and Outlook.

Supplemental Information

How to Apply:
Interested? We would love to hear from you. Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice: Prior to any new appointment into The Public Disclosure Commission, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All:
The Public Disclosure Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Aggie Swanson by email at Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.
More than Just a Paycheck.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits: . click apply for full job details