Role: Operations Senior Representative Location: 100% Remote Contract Duration: 2 Months (Potential for extension/conversion pending attendance, performance and business need) Pay Rate: $16.25/hour, paid weekly Tentative Start Date: 05/05/2025 Candidates must have a quiet and private working environment. Candidates must have a hard-wired internet connection, WiFi will not suffice Responsibilities: Delivers specific delegated technical, administrative, or operative tasks assigned by a supervisor. Participate in preparing and reviewing statements and document related to business operations / Finance Operations. Assists in the production levels and effective processing controls and related reporting in accordance with established procedures. Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
responsible for contributing to day-to-day function to include but not limited to ensuring optimal client experience, communication with multiple departments, prescriber office outreach, measuring and reporting outcomes.
Key Responsibilities: - Day-to-day operational functions related to assigned product
- Coordination of clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignment with clinical pharmacist, and audit of document formatting for accuracy before delivery to prescribers' office
- Contacts prescriber offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescriber and clinical pharmacist
- Responds to inquiries or requests additional information from clients, different departments, and/or others for information and assistance
- Senior specific
- Subject matter expert on product processes available to answer team's clarifying questions
- Identifies areas of opportunity for operational efficiencies to ensure optimal team performance
- Supporting departmental projects
- Resolve non-routine issues escalated from junior team members
Skills: - Experience in managed care, pharmacy technician or workers' compensation claims would be advantageous
- Customer service
- Communication
- Organization and time management
- ttention to detail
- MS Office Products
- Data entry
Competencies: - lign: Organizational Savvy
- Inspire: Instills Trust
- Develop: Situational Adaptability
- Deliver: Being Resilient
Upon acceptance of the offer, candidates will be required to submit to a background check including employment and education verifications and a urinalysis drug screening. Candidates who begin their assignment will have access to health, dental and vision benefits provided optionally by Tailored Management.