Customer Service Senior Representative

Operations Senior Representative:

Delivers specific delegated technical, administrative, or operative tasks assigned by a supervisor. Participate in preparing and reviewing statements and document related to business operations / Finance Operations. Assists in the production levels and effective processing controls and related reporting in accordance with established procedures. Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

From

Administrators: responsible for contributing to day-to-day function to include but not limited to ensuring optimal client experience, communication with multiple departments, prescriber office outreach, measuring and reporting outcomes.

• Key Functions:

• Day-to-day operational functions related to assigned product

• Coordination of clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignment with clinical pharmacist, and audit of document formatting for accuracy before delivery to prescribers' office

• Contacts prescriber offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescriber and clinical pharmacist

• Responds to inquiries or requests additional information from clients, different departments, and/or others for information and assistance

• Senior specific

• Subject matter expert on product processes available to answer team's clarifying questions

• Identifies areas of opportunity for operational efficiencies to ensure optimal team performance

• Supporting departmental projects

• Resolve non-routine issues escalated from junior team members

• Skills

• Experience in managed care, pharmacy technician or workers' compensation claims would be advantageous

• Customer service

• Communication

• Organization and time management

• Attention to detail

• MS Office Products

• Data entry

• Competencies

• Senior

• Align: Organizational Savvy

• Inspire: Instills Trust

• Develop: Situational Adaptability

• Deliver: Being Resilient